Shipping & delivery

All orders on Quax.eu are shipped via our regular transport partners with track & trace information. This allows you to track your package until it reaches your home.

How will my order be delivered?

Your orders will be delivered by parcel or pallet via our regular transport partners.

Delivery location: first threshold, ground floor.

BENELUX: 48 hours before delivery, you will receive an email from the transport partner who will handle the shipment of your order, with the track and trace link or the transport partner will contact you personally to schedule the shipment. In case of absence during the first delivery attempt, storage costs and costs for subsequent deliveries will be charged. After three unsuccessful delivery attempts, the goods will automatically be returned to Quax, with a refund of the goods provided, minus any storage, return, and third delivery costs.

If, for exceptional reasons, you are unable to receive the goods, we ask that you contact us no later than 12 hours after receiving the email from the transport partner.

Outside of BENELUX: your order will be delivered by Dachser. The carrier will first contact you by phone to arrange a suitable delivery date. If you cannot be reached by phone, communication will continue via email. If you are absent at the agreed delivery time, a second delivery attempt will incur additional charges. After three unsuccessful delivery attempts, the goods will automatically be returned to Quax. A refund will then be issued, minus any storage, return, or redelivery costs.

How long will it take before my order is delivered?

Quax makes every effort to ship your order as soon as possible.

Can I have my order delivered to a parcel shop?

Shipping to a parcel shop is possible but at your own risk. When a parcel or pallet is refused by the parcel shop and automatically returned to Quax, only the product will be refunded, taking into account the product's condition. Shipping costs and return costs will be charged.

What is the cost of delivering my order?

There are no handling fees. At checkout, the shipping costs are calculated for your particular order and destination.

Free shipping for orders over:

BE, NL, LUX, FR, AT, CZ, DE, DK, PL: €500

FR 20, ES, PT: €800

IT, FI, SE: €1000