Shipping & delivery

All orders on are shipped via our regular transport partners with track & trace information. This allows you to track your package until it reaches your home.

How will my order be delivered?

Your orders will be delivered by parcel or pallet via our regular transport partners.

Delivery location: first threshold, ground floor.

BENELUX: 48 hours before delivery, you will receive an email from the transport partner who will handle the shipment of your order, with the track and trace link or the transport partner will contact you personally to schedule the shipment. In case of absence during the first delivery attempt, storage costs and costs for subsequent deliveries will be charged. After three unsuccessful delivery attempts, the goods will automatically be returned to Quax, with a refund of the goods provided, minus any storage, return, and third delivery costs.

If, for exceptional reasons, you are unable to receive the goods, we ask that you contact us no later than 12 hours after receiving the email from the transport partner.

Outside of BENELUX: your shipment will be delivered via Dachser, and the carrier will contact you through SMS or email. Here you choose a suitable delivery date. In the event of absence at the agreed moment, the second delivery costs will be charged. After a third failed delivery attempt, the goods are automatically returned to Quax, whereby a refund of the goods is provided, deducting any storage, return, and extra delivery costs.

How long will it take before my order is delivered?

Quax makes every effort to ship your order as soon as possible.

Can I have my order delivered to a parcel shop?

Shipping to a parcel shop is possible but at your own risk. When the parcel or pallet is refused by the parcel shop and automatically returned to Quax, only the product will be refunded, taking into account the condition of the product. Shipping costs and return costs will be charged.

How much does the delivery of my order cost?

There are no handling fees. At checkout, the shipping costs are calculated for your particular order and destination.

Free shipping for orders over:

BE, NL, LUX, FR, AT, CZ, DE, DK, PL: €500

FR, ES, PT: €800

FI, SE: €1000