Shipping & delivery

All Quax.eu orders are shipped via Dachser , GLS, and Post NL, with track & trace information. This allows you to follow your package all the way up to your house.

How will my order be delivered?

Your orders are delivered as a parcel or on a pallet.

Location placement goods: threshold delivery - ground floor.

BENELUX: 48 hours before delivery you will receive an email from GLS containing the track and trace link. The shipment is offered automatically. If you are not present at the time of delivery, the goods will be offered a second time, automatically and free of charge, the following working day. In the event of absence during the second delivery attempt, the storage costs and the costs for subsequent delivery(s) will be charged. After a third failed delivery attempt, the goods are automatically returned to Quax, whereby a refund of the goods is provided, deducting any storage, return and third delivery costs.

If, for exceptional reasons, you are unable to receive the goods, we ask that you contact us at the latest within 12 hours after receiving the email from GLS.

Outside of BENELUX: your shipment will be delivered via Dachser, the carrier will contact you through SMS or email. Here you choose a suitable delivery date. In the event of absence at the agreed moment, the second delivery costs will be charged. After a third failed delivery attempt, the goods are automatically returned to Quax, whereby a refund of the goods is provided, deducting any storage, return and extra delivery costs.

How long will it take before my order is delivered?

Quax makes every effort to ship your order as soon as possible.

Can I have my order delivered to a parcelshop?

Shipping to a parcelshop is possible but at your own risk. When the parcel or pallet is refused by the parcelshop and automatically returned to Quax, only the product will be refunded, taking into account the condition of the product. Shipping costs and return costs will be charged.

How much does the delivery of my order cost?

There are no handling fees. At the checkout, the shipping costs are calculated for your particular order and destination.

Free shipping for orders over:

BE, NL, LUX, FR, AT, CZ, DE, DK, PL: €500

FR 20 CORSE, ES, IT, PT: €800

FI, SE: €1000