Order

I would like an invoice.

To receive an invoice for your purchase, please send an email to sales@quax.eu with your billing info and the products you wish to order, before placing the order. After the purchase has been completed, we can no longer provide an invoice.

Is the colour of the product on my screen the same as in reality?

Colours on the screen may differ from reality; no screen is the same. We try to display all the fabrics as closely to reality as possible by means of the pictures in our web shop. However, we inform you that for all items the colours and structures on the screen may appear on the screen differently from how they will be delivered.

I made a mistake when placing my order, can I still change it?

Orders are not processed until we have received the payment. Until then, changes can be made free of charge. Any extra or additional costs arising from you modifying your order will be charged to you.

How do I pay?

Quax.eu offers many trusted payment solutions through a secure environment. We accept MasterCard, Visa, Mister Cash, Giropay, SOFORTBanking as well as iDEAL. If you go from your shopping cart to the payment options, you can simply follow the steps.

How do I know if you have received my order?

You will receive an email from us in which the order is confirmed.

Are all prices inclusive of VAT?

Yes, all prices shown include 21% VAT ( exception of possible publication errors ).

Are there any additional shipping or handling fees?

There are no handling fees, at the checkout the shipping costs are calculated for your particular order and destination.